We are hiring

Monkey Mind Escape Rooms is seeking applicants for a part-time Escape Room Host that is:

• enthusiastic,
• creative,
• dynamic,
• and quick-learning!

​
Our Hosts are responsible for guiding our guests through their escape room experience from start to finish!

​Ideal candidates are fun and reliable with stellar interpersonal skills and have a passion for representing the Portsmouth business community.

As a Host you will:

• Captivate guests by providing an overview of our escape rooms and procedures.
• ​Enthusiastically engaging with customers before and after adventure ensuring every guest has a fun and friendly experience.
• Verification of booking and payment information. Collecting payments when applicable.
• Answer questions over the telephone or in-person about the services we provide as well as give directions, recommend parking locations, recommend other downtown businesses, etc.
• Upon room completion, engage with customers to take pictures, encourage reviews and offer future play discounts.
• Maintain communication with game masters, management, and guests to ensure that the reservations flow smoothly. Solve or elevate problems as they arise.
• Merchandising. Hanging out signs and opening/closing up the business. Maintain retail merchandise and displays.  
• Follow opening, closing, cleaning, side work and other required procedures when not actively engaged with customers.

​You are a good fit if you have these qualities:

• ​​Strong customer service instincts. Stellar customer service skills are mandatory.
• Excellent communication skills. Articulate. Public Speaking is mandatory.
• Gregarious & outgoing.
• Time management. Ability to prioritize tasks in a time efficient manner.
• ​Good grasp of general technology (email, booking system, point of sale system, camera, texting).
• Ability to work independently as well as within the team.
• Weekend availability and occasional weekday availability especially during holiday weeks.
• Need to be able to lift up to 30 lbs., reach, squat, kneel, and climb a ladder.
• Must be authorized to work in the United States.
• Retail or hospitality or Customer service experience (Preferred)