Escape Room FAQ's
HOW WE ARE KEEPING YOU SAFE AND ENTERTAINED
We've taken steps to ensure both you and our employee’s safety:
We've taken steps to ensure both you and our employee’s safety:
- All games are private (you only play with those you came with).
- We disinfect our rooms between every game.
- Common areas are thoroughly disinfected daily.
- Hand washing will be encouraged before you enter.
- Masks & gloves are available before you enter.
- Hand sanitizer will be supplied.
- Employees are temperature checked every day.
- All staff remain 6 feet away and wear masks at all times.
- We may ask you to wait in our hallway to ensure we do not exceed capacity.
- After your adventure and victory photo, we will provide a cellphone cleaning station.
WHAT ARE ESCAPE ROOMS?
An escape room is a physical adventure team building game in which players solve a series of puzzles and riddles using clues, hints and strategy to complete the objectives at hand. Players are given a set time limit to unveil a secret item which is hidden within the rooms or to solve a particular task. Rooms are not locked at any time and lights are always on.
We have two themed rooms at our downtown Portsmouth office that allow groups to work as a team to complete a specific set of task to complete a specific goal. These are available to company/corporate events during the week (by appointment) and available to others on the weekends by booking online.
We have two themed rooms at our downtown Portsmouth office that allow groups to work as a team to complete a specific set of task to complete a specific goal. These are available to company/corporate events during the week (by appointment) and available to others on the weekends by booking online.
CAN I PAY WHEN I ARRIVAL?
Reservations for Monkey Mind Escape Rooms must be booked online. A reservation can be made up to 5 minutes prior to an event with a smart phone and access to our site. Walk-Ins are always welcome but are subject to availability.
WHAT ARE your hours?
Our hours change by the season and holidays. The most current hours are posted at the footer of each of our pages.
HOW MUCH DOES IT COST?
A Monkey Mind Escape Room adventure costs $30 per person. Company/corporate events are quoted based on your specific request.
IS THERE SOMETHING MY GROUP AND I SHOULD DO BEFORE OUR BOOKING?
Waivers are available when you arrive. If minors are a part of your group and under 18, their legal guardian must fill out a waiver form for them.
HOW can I RESCHEDULE A BOOKING?
Preferred method is to change your reservation online.
HOW CAN I REFUND or CANCEL A BOOKING?
No refund will be provided in case of booking cancellation or no-show. All sales are final.
HOW FAR OUT CAN I BOOK?
There is no limit. After choosing what room you would like to book, use the arrows near the top right that has the word "today" between them and click over to a date that works for you. You can also click the select a date button near the top left to choose your date.
ARE ESCAPE ROOMS LOCKED WHILE I'M INSIDE?
No, doors are never locked. If you need to leave, you can exit at any time.
WHEN SHOULD I ARRIVE?
Please arrive 15 minutes prior to your scheduled game time to use bathrooms, complete waivers and get settled.
HOW LONG DOES an escape room take?
The games take 60 minutes but you will need a total 90 Minutes: 15 minutes for check in and pregame briefing, 60 Minutes of game time, 10 minutes for post game review and photos.
CAN I BRING THINGS INTO THE ROOM?
You can bring your personal items into your room.
WHAT IF I ARRIVE LATE?
Games will begin promptly at the designated start time. If you are late, you can enter the room with your party with the remaining time in your time slot. You will we still have to go through proper briefing of the game even if you're late.
HOW MANY PEOPLE CAN PLAY?
The Stolen Diamond Room is designed for 2-6 adventurers. The Cursed Tomb is designed for 2-8 players, The Antidote is designed for 2-6 people. If you have a group larger than the room can accommodate, we can book multiple rooms. Please let us know so we can coordinate starting the rooms at the same time. (603) 498-8997 or email info@monkeymindescape.com
WHAT'S THE AGE LIMIT?
If you plan to book your adventure with multiple children, please consider booking the entire room and an adult must be present. Rooms my be filled to capacity by difference groups. The Stolen Diamond Room is perfect for children that are 12 year old and older. Children under 16 must have an adult participating in the group or a signed waiver by an adult.
DO I NEED TO FILL OUT THE WAIVER AGAIN IF I DID IN THE PAST?
Yes, please sign a wavier each time you play a game.
ARE ALL BOOKINGS DONE IN ADVANCE ON YOUR WEBSITE?
Advance booking online is preferred to insure availability as we can sellout. Walk-ins are welcome based on availability.
HOW DO I LOOK AT THE AVAILABILITY FOR EACH ROOM?
Availability for each room is posted on our booking page online.
Are rooms shared or private
Due to Covid-19, rooms are now private and not shared.
Waiver - this can be printed and signed prior to your adventure.
| monkey_mind_escape_room_waiver_7-3-20_covid.pdf |